华润新能源 ("华润新能源", "we", "us", or "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our platform, mobile application, and related services (collectively, the "Services").
By using our Services, you consent to the practices described in this Privacy Policy. We encourage you to read this document carefully.
1. Information We Collect
1.1 Information You Provide
- Account Registration Data: Email address, login password, and payment PIN;
- Identity Verification (KYC) Data: Full legal name, date of birth, nationality, government-issued identification documents (passport, national ID, driver's license), and proof of address;
- Financial Information: Bank account details, payment card information, cryptocurrency wallet addresses, and transaction history;
- Profile Information: Phone number, country of residence, and any additional information you voluntarily provide;
- Communications: Messages sent through our live chat, support tickets, and email correspondence.
1.2 Information Collected Automatically
- Device Information: Device type, operating system, browser type and version, unique device identifiers;
- Usage Data: Pages visited, features used, trading activity, session duration, and interaction patterns;
- Network Information: IP address, geolocation data, internet service provider;
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and analyze usage patterns.
2. How We Use Your Information
We process your personal data for the following purposes:
- Service Delivery: To create and manage your account, process transactions, execute trades, and provide customer support;
- Identity Verification: To comply with KYC/AML regulations and verify your identity;
- Security: To detect, prevent, and investigate fraud, unauthorized access, and other illegal activities;
- Legal Compliance: To comply with applicable laws, regulations, and legal processes;
- Communication: To send you transaction confirmations, security alerts, account notifications, and service updates;
- Improvement: To analyze usage patterns, improve our Services, and develop new features;
- Risk Management: To assess and manage financial and operational risk.
3. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contractual Necessity: Processing required to perform our obligations under the Terms of Service;
- Legal Obligation: Processing required to comply with applicable laws and regulations (e.g., AML/KYC requirements, tax reporting);
- Legitimate Interest: Processing necessary for our legitimate business interests, such as fraud prevention, security, and service improvement;
- Consent: Where required by law, we obtain your explicit consent before processing certain categories of data.
4. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
- Regulatory Authorities: Financial regulators, law enforcement agencies, and government bodies as required by law;
- Service Providers: Third-party vendors who assist us in operating our platform, including payment processors, cloud hosting providers, identity verification services, and analytics providers. These providers are contractually obligated to protect your data;
- Financial Institutions: Banks and payment networks involved in processing your deposits and withdrawals;
- Professional Advisors: Legal counsel, auditors, and consultants under obligations of confidentiality;
- Corporate Transactions: In connection with a merger, acquisition, reorganization, or sale of assets, your data may be transferred to the successor entity.
5. Data Security
We implement industry-standard technical and organizational measures to protect your personal data, including:
- AES-256 encryption for data at rest and TLS 1.3 for data in transit;
- Multi-factor authentication and secure password hashing (bcrypt);
- Segregated fund accounts to protect client assets;
- Regular security audits and penetration testing;
- Access controls based on the principle of least privilege;
- 24/7 monitoring and intrusion detection systems.
While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal data for as long as necessary to:
- Provide our Services and maintain your account;
- Comply with legal and regulatory obligations (typically 5-7 years after account closure for financial records);
- Resolve disputes and enforce our agreements;
- Maintain business records for legitimate purposes.
Upon expiration of the retention period, your data will be securely deleted or anonymized.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you;
- Rectification: Request correction of inaccurate or incomplete data;
- Erasure: Request deletion of your data, subject to legal retention requirements;
- Restriction: Request limitation of processing in certain circumstances;
- Portability: Request transfer of your data in a structured, machine-readable format;
- Objection: Object to processing based on legitimate interests;
- Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days of receiving your request.
8. International Data Transfers
Your data may be transferred to and processed in countries outside your jurisdiction. When transferring data internationally, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) approved by relevant authorities;
- Adequacy decisions by the European Commission or equivalent bodies;
- Binding Corporate Rules where applicable.
9. Cookies
We use the following categories of cookies:
- Essential Cookies: Required for the operation of our platform (authentication, security, session management);
- Analytical Cookies: Help us understand how users interact with our Services;
- Functional Cookies: Remember your preferences and settings (e.g., theme, language).
You can manage cookie preferences through your browser settings. Disabling essential cookies may impair the functionality of our Services.
10. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor, we will take steps to delete such information promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated via email or through a prominent notice on our platform. The "Last Updated" date at the top of this page indicates the most recent revision.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: